Our filter exchange set capability means that, together, we will save 100 tons of plastic from the landfill for every 10,000 filter changes. That’s a big deal for both Mother Nature and your wallet as we help save ‘green’ all the way around!
Your filters arrive in a box designed for re-use along with sealable plastic bags and a return label. Simply remove the 6 thumb screws (don’t forget righty-righty, lefty loosey!) from the base of your Double Chuck, lift off the cover, and remove the filters. NOTE: water will begin to flow out of the filters as soon as you lift one out so be sure to do this on an acceptable work surface.
The gold filter replaces the left side and the blue filter replaces the side that has the 3 windows (so you can see when it turns gold and you need to replace filters).
Please stand the used filters upright for about 15 minutes to allow the water to drain so we don’t pay shipping for your old water (that part saves our green :-). Place the filters in the sealable bags, put ’em in the box along with placing the return shipping label on the outside. Give the box to FedEx within 30 days of exchange receipt and that’s all there is to it.
*Please Note: If you do not return set within 30 days and get placed on the ‘naughty list’, you will be billed $90 (difference between exchange and retail set)
The filters were designed with the flow in mind so this means one ‘points’ down and the other points up. Another way to say it is the blue cap is ‘up’ on the gold filter and ‘down’ on the blue filter (don’t forget- the blue one goes on the right side). Replace the top portion, tighten the 6 thumb screws and you’re good to go.
If your top doesn’t mate with the bottom portion, you’ve got one in upside down. Also note there is no ‘rubber gasket’ at the mating point for the top and bottom halves (where the screws are). The seal occurs at the cartridge mating point and each point requires a rubber washer/gasket. Be sure you don’t lose one during the exchange or you’ll have yourself a leaker!
As always- call us at (858) 530-9993 with any questions, comments, or smart remarks. We take ’em all!